Dave Pelland has extensive experience covering the business use of technology, networking and communications tools by companies of all sizes. Dave's editorial and corporate experience includes more than 10 years editing an electronic technology and communications industry newsletter for a global professional services firm. |
Choosing a Mobile POS System for Your Small BusinessOne of the common post-pandemic changes adopted by small businesses is a growing reliance on mobile point of sale (POS) systems that help them improve customer service, increase flexibility, and reduce operating cost. Retailers, restaurants, companies that provide services in the field, and other small businesses are finding mobile POS systems allow them to accept payments without being tied to a physical location or a cash register. This is offering more functionality beyond totaling orders and helping your staff make change. In most cases, setting up a mobile based POS system is straightforward. Install an app on the devices you’ll be using, create an account, and you’re ready to go. Mobile Transactions While typically associated with field service professionals, such as plumbers, or mobile merchants such as food trucks or craft sale vendors, mobile POS systems can offer a number of benefits for small businesses with fixed locations. For example, a retailer can accept payments outside of a traditional cash wrap counter. This enables your team to interact directly with customers and to accept payments without making the customer stand in line. In a restaurant, a server can enter orders onto a tablet that sends the requested items directly to the kitchen staff, without the need to print duplicate orders or for the server to write down an order that they immediately reenter into a computer to notify the kitchen. Customers can also pay for their meal directly at the table, saving them the time (and the potential security risk) of a server walking off with their payment card and returning with a receipt for them to sign. In both situations, using a mobile POS system saves time and provide customers with a more convenient experience. Making the Best Choice Your specific POS needs will vary according to the type of business you operate and how many locations you have. However, switching to a mobile based POS systems offers a number of potential advantages to you and your customers alike. Some features to consider include:
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